We’re here when you need us, 24/7/365
Submit a Support Request
If you currently have your site hosted with Drundo and would like to receive support, simply log into your Client Area and select the “Submit a Ticket” button.
Priority Support Assistance
We know that sometimes things just go wrong and you need to turn your store over to the experts. In cases of upgrades, migrations, errors that can’t be reproduced, or any urgent issue that requires immediate assistance, we do offer paid support.
| Standard Support | Priority Ticket Support | Application Level Support | Expert Development Support | |
|---|---|---|---|---|
| $0.00 | $49.00 | $95.00 | $149.00 | |
| Range of Support | Hosting & Email Service Only. Application Support not Included. | Hosting & Email Service Only. Application Support not Included. | Application configuration fixes and site migration. No code modifications. | Application configuration fixes and site migration with source code modifications. |
| Initial Response Time | 12-24h | 30min – 1h | 12-24h | 12-24h |
| 24×7 Billing & Subscription support | Ticket and Email Only | Ticket, Email and Phone Callback | Ticket, Email and Phone Callback | Ticket, Email and Phone Callback |
| Service Requests | Unlimited | 1 | 1 | 1 |
| Email, Support Ticket and Live Chat Support | Included | Included | Included | Included |
| Phone Support | Not Included | Phone Callback | Phone Callback | Phone Callback |
| Advisory services | Not Included | Not Included | Included | Included |
| Access to Strategic Customer Engineering | Not Included | Not Included | Not Included | Included |
Our main product is customer support, lighting fast site response and uptime. It’s what we work on the hardest. More than ninety percent of our staff is in some way dedicated to this process.
Our proactive site and server monitoring allow us to detect any potential issues with your web site before your site visitors know. Beyond fast speeds, amazing technology, and great uptime records we realize that we must judge our success on how well we have supported our clients. It’s really what matters the most in business today.
Opening a support ticket is as easy as sending an email to [email protected] Our support system will automatically match your email address against your account email and will automatically create support request in our system.
In case your request contains sensitive information like credit card information or passwords you can submit support request directly from within your account management portal ».
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